Frequently asked questions

Most placements are filled within three to seven working days. If you need someone urgently, call us and we will work through candidates who are immediately available.

Every candidate is interviewed in person, reference-checked with previous employers and background-screened. We confirm identity documents and work eligibility before anyone is put forward.

Yes. A once-off placement fee applies when you take on a helper we introduce. There is no charge for the consultation, the shortlist or the interviews, and the fee is confirmed in writing before you commit.

We provide replacement support in line with our placement policy. Tell us what went wrong, and we shortlist again at no additional placement fee within the covered period.

Always. We shortlist and arrange the meetings, you make the decision. Nobody starts in your home before you have met them.

Yes. Live-in placements are one of our most requested services. We help you set out the duties, hours, rest days and accommodation before the placement starts.

We serve families across all nine provinces of South Africa. Trusty Hands is based in Durban, KwaZulu-Natal, with strong local coverage in Umhlanga, Ballito, Westville, Pinetown, Kloof, Hillcrest, Amanzimtoti, Chatsworth, Phoenix, Verulam, Umlazi, KwaMashu and Pietermaritzburg.

Pay must meet the national minimum wage for domestic workers, and many South African households pay above it for experienced staff. We advise on a fair rate for the hours and duties before you make an offer.

We guide clients through the basics of registration and a written employment agreement. It protects both the household and the helper.

Yes. We place cleaning staff for offices, consulting rooms and small commercial premises, with schedules arranged around trading hours.